Customization
Customize your chatbot with Denser.ai. Adjust tone, style, and behavior to match your brand voice and deliver conversations that feel natural and on-brand.
Your chatbot should feel like an extension of your product. For example, the chatbot hosted on denser.ai was customized to match Denser's brand colors and tone. This guide walks you through the customization options available at chatbot dashboard to adjust appearance, conversation design, and operational settings without coding.
Save early, save often
Most settings are live-facing. Click Save after each cluster of changes so teammates and customers see the latest experience.
Brand & Layout
Navigate to your chatbot dashboard, and select the General section.
Update the chatbot name and description.
Navigate to the Customization section on your chatbot dashboard.
Make sure the Common tab is selected.
Find the Chatbot Icon field and click the Upload Image button to start uploading logo image of your choice.
Make sure the Theme tab is selected at the Customization screen.
You can choose from pre-defined themes or create your own custom theme.
Customize colors by clicking the color picker for each variable. You can specify colors for variables such as chat window background, text, buttons, and more.
Message bubbles floats above the chatbot icon button on your website. Customize a short messages to attract your website visitors to interact with the chatbot.
Make sure the Theme tab is selected at the Customization screen.
Scroll down to the Message Bubbles section.
Choose the style of message bubbles for both user and chatbot messages. You can customize the shape, color, and font of the message bubbles to match your brand.
Conversation Design
Add some initial messages to greet chatbot visitors when they open the chatbot window.
Navigate to the Customization section on your chatbot dashboard, and select Textual tab.
Scroll down to find the Initial Messages input field.
Enter a new message in the input field. Press Enter key or click the + button to add another message.
Add some example questions to guide your chatbot visitors on what to ask.
Select Textual tab.
Scroll down to find the Suggested Questions input field.
Enter a new question in the input field. Press Enter key or click the + button to add another question.
Show suggested questions only once or always
By default, suggested questions are hidden after the first user interaction. If you want to keep showing the suggested questions, enable the Keep showing suggested questions toggle button.
Customize the placeholder text in the message input box to guide users on what to ask.
Select Textual tab.
Scroll down to find the Message Placeholder input field.
Enter a new placeholder text in the input field.
Customize the AI prompt to guide the chatbot's behavior and responses.
Select Textual tab.
Scroll down to find the AI Prompt input field.
Enter your custom AI prompt in the input field. The prompt should provide context and instructions for the chatbot to generate appropriate responses.
Use custom template
Use the dropdown to select from a few pre-defined prompt templates.
Operations
At the Common tab, find the LLM selection field. Click the dropdown to select the LLM model that you want to power your chatbot.
Denser chatbot provides citations in the answers. Citation is a link to the original data source, which helps to verify the authority of the answers.
Citation is enabled by default. You have option to turn off citations so that the citation is not displayed.
- Use Citation to enable or disable citations in the deployed chatbot.
- Use Dashboard Citation to enable or disable citations on the chatbot dashboard.
Allows your website visitors to send message to you from the chatbot window. Denser will forward the message to your configured notification email addresses. This is useful when your visitors expect human support.
Select Common tab.
At the Customer Support section, enter your support email address. Press Enter key or click the + button to add another email address. You can add up to 5 support email addresses.
With at least 1 email added, customer support email icon is shown on the chatbot preview.
At the deployed chatbot window, click the email icon button to send a message. You will receive customer messages from donotreply@denser.ai.