Chat Logs
Step-by-step guide to view and analyze chatbot conversations with users.
Chat logs reveal what customers actually ask--and how well your assistant responds. Use them to spot quick wins, flag issues, and drive new content.
Where to start
Open your chatbot dashboard and click Chat Logs in the left sidebar. Everything you need to monitor conversations lives there.
Access Chat Logs
Open a conversation
Select any session from the left panel. The right side shows the full transcript along with metadata.
Filter the view
Use the toolbar icons to filter by date range, refresh, or download the current view as CSV.
Chat Dashboard Overview
The left side panel displays a list of chat conversations. Each conversation includes all the messages between a user and the bot. Each conversation is tagged by user type to help you prioritize follow-up.
- Member: Authenticated workspace teammates.
- Lead: Visitors who submitted the lead capture form.
- Anonymous: Guests with no identifying details yet.
The right side panel shows information of a selected chat conversation.
- Chats tab: Full user and bot messages in a chat conversation.
- Info tab: A quick recap of topics, user context, and lead details.
Improve Answers
If you notice any inaccuracies or areas for improvement in the chatbot's responses, you can suggest revisions directly on the chat message. This helps to refine the chatbot's understanding and improve future interactions.
Click the Revise answer button located at the bottom of the chat message bubble you want to improve.
In the popup window, type your improved answer into the provided text area.
Click the Add to Q&A button to save your revised answer as a new entry in the chatbot's Q&A data source.