AI Actions
Provide clickable actions based on user query
AI Actions are extensions to the chat interface. It provides richer engagement actions that users can interact with. Furthermore, you can describe when to show these actions and Denser AI will automatically surface them when the conversation context is met.
Navigate to the Actions tab in your chatbot dashboard and click + Create Action button to start creating your AI Actions. The following types of actions are supported.
Button Action
Show a clickable link button in the chat window to encourage your users to navigate to that link.
Click New Button Action card to start.
Fill the form for creating the button action.
- Action name: Description of the action.
- Where to use: This is the prompt that guides Denser AI when deciding to show the button. For example, you can write "Use this action when user expressed interested in a product in the conversation".
- Button text: Text on the button component.
- URL: The actual URL to navigate to when the button is clicked.
Click Save to create the button action. Make sure the Enabled switch is turned on.
Test the button action by asking a qualifying question in the chat preview window. When the intent matches, the button appears in the chat window.
Button Action Templates
Built-in templates are available for common use cases such as booking a meeting via Calendly or Cal.com. Select a template to see the pre-filled fields for the button action.
Form Action
Show a custom form in the chat window to collect user data or feedback.
Click New Custom Form card to start.
Fill the form in the General section.
- Action name: Description of the form.
- Where to use: This is the prompt that guides Denser AI when deciding to show the custom form. For example, you can write "Show this form when user expressed interest in providing feedback".
Click Save and Continue to start configurating the custom form in the Inputs section.
Expand the Input section. Click + Add field to add form fields. Click Save Changes to create the form.
Test the custom form by asking a qualifying question in the chat preview window. When the intent matches, the form appears in the chat window. You can test by submitting a form.
View Form Submission Data
- At Actions page, find the custom form action you just created. Click ... and select Form submissions.
- You will find the submitted test data appears in the table.
- Every time you edit the form fields, a new version is created. You can select different versions from the dropdown at the Form Submissions header bar to see the corresponding submission data for each version.
Built-In Action
Currently, we only support Zendesk Ticket Creation as a built-in action. This action allows users to create a Zendesksupport ticket directly from the chat window.
Zendesk Ticket Creation Action
Click Zendesk card to start.
Fill the form in the General section.
- Subdomain: Click dropdown to connect to your Zendesk subdomain or select an existing one.
- Action name: Description of the form.
- Where to use: This is the prompt that guides Denser AI when deciding to show the custom form. For example, you can write "Show Zendesk form when user seems frustrated or repeated asking same question without satisfactory answers.".
Click Save to create the Zendesk action.
Test the Zendesk action by sending a message that matches the defined intent. When the intent matches, the Zendesk form appears in the chat window.